Can Saying No Protect Your Handyman Business?  

2 Good Ways To Say NO To Any Client 

Why would you say no to new projects?  As every tradesman knows, sometimes it is better to leave opportunities than to grab them and all the trouble they bring. Here are some other times your handyman business is likely to say no to a job:

• • • Your schedule is full
    • You are going to be underpaid for the job
    • You don’t have specific skills to work on this job
    • It will be impossible to complete the task in the time frame given by the client
    • The project is risky and likely to cause bodily injury or property damage
    • The client is rude
    • The client has unrealistic expectations about the task

When Your Handyman Business Is In Demand You Can Choose Your Jobs

The demand for new housing units is growing at a steady pace in the US. Approximately 2 million new houses were included in the US market in 2018. An increased number of housing units means an increased number of opportunities for a handyman business.  With all this demand for your services you could feel justified in saying no to new projects.  But can saying no to this job, jeopardize your future opportunities?

The Answer Is YES!

The mistake many contractors and handyman business owners make is that they are saying no in the wrong way. The success of your handyman business relies on what your clients say about you. Word of mouth marketing is the most effective marketing. But, did you know that your business success also relies on what those you haven’t worked for say about you? So, if you have been less than tactful when turning a project down, it could have a negative impact on your reputation. Sometimes you may even be tempted to just ignore requests, which can create a reputation for being tardy. And who would want to contract an unreliable handyman business? Here are 2 tips that could turn saying no into a positive for your handyman business:

How To Turn A No Into A Yes

1. Always Say Thank-You

Most handyman businesses operate in their local area. A bad reputation about your work ethic or manners can affect your chances of getting new jobs. Even if a job does not suit you, by thanking the client for considering your services, and only then declining, you will be viewed as a professional. You may have refused this job, but you haven’t lost the client – or others. Impatience and bad manners can cost you.

2. Be Quick To Respond

Clients usually need a handyman service for some urgent repairs. Your delayed response, especially if it’s a refusal, will annoy anyone. If you have a full schedule, refuse straight away and inform the client that you are not available for this specific time frame. Some clients and referrals may prefer to wait for a few days than find another handyman. This shows that their perception of the value of your service is high. Building a clientele like this can have an additional benefit. If they value your services and your schedule is full, you could consider raising your rates.

Say No To Burnout

The fact is that you cannot make yourself available 24/7, even if some clients think that they can demand your attention any time of the day. A firm but polite refusal could save your business reputation and your health.

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